shopper service agent within the “know-howâ€/World wide web staff named lisa in fact HUNG UP on me After i was chatting. i’ve never experienced this kind of lousy practical experience right before. she was extremely rude in advance of hanging up.
It’s appealing to me that it has arrive at this avenue. I have performed a large amount of exploration On-line to try and come across an Electronic mail Tackle that will head over to the business specifically.
i purchased a ticket #TMRYPL on jan one 2016 departing bflo ny to melbourne, fla, i was unable to make use of the ticket and had dr. note to verify when making contact with one particular within your brokers I used to be advised though the credit history is fo r130.
I have flown your airline 2 occasions in the last twelve weeks and had a single dude that actually works for me to fly past week over a non cease flight you men can’t even get a non prevent flight by the due date.
Also propose that every passenger place there continue in dimensions checker so all passengers are handled equitably.
I would like to relay an extremely inadequate buyer service knowledge with American Airlines which happened on Friday, July 15, 2016 with my flight from Dallas (DFW) to Washington, D.C. (DCA) and finally to Charleston, WV (CRW), which didn't arise. My flight from DFW was because of depart at 3:00 p.m. Flight #2553. On account of our gate not getting offered (An additional plane was stuck at our gate from a prior flight) and AA failed to eliminate it for routine maintenance and no other gate getting assigned to our flight. Approximately 45 minutes right after our scheduled boarding time, a brand new gate was identified plus the boarding started. Then right after All people boarded Flight #2553, we have been delayed on the bottom resulting from ground crews not having the ability to speedily and effectively load the aircraft. We ultimately departed Dallas close to 75 minutes afterwards than scheduled. The landing in DCA transpired with approximately ten minutes left for me to board my connecting flight to CRW.
I spent 2 hours and a half at AA counter and did not have the choice as I have already been instructed or to free my ticket and go dwelling
Me and my spouse had to confront a servicing challenge on the airport, flying from JFK to MIA (AA2299),as a result of which we had to change the flight .Following detailing The difficulty on the red jacket AA worker, the flight was adjusted, and we were sure to be seated inside the first class as we were supposed to on the original flight (my wife is greatly pregnant).
I used to be distressed by the function — I'd medicines in that baggage, and was most nervous about possessing it delivered.
LIES. American Airways has lied to me frequently. My bag did not Related Site get there at the airport. I was watching for an extended stretch of time on the carousel and no bags came out for my flight. Nor did any one in the baggage Office environment that had a clear see from the carousel come out to state practically nothing could be coming. I checked within the office and so they then explained there was NO Cause why my suitcase shouldn’t have arrived. They have been to deliver my suitcase to me at my lodge. At 2:24 PM I gained a cellphone contact from a recorded message saying my bag was picked up and could well be sent inside of 6 hours. LIE. I called the delayed baggage range and was informed it had been picked up at 3 PM and will be delivered inside of six hours. LIE. I checked on-line this evening and it said it was picked up at three PM and could be shipped in 6 hrs. LIE.
Charlestown to Akron worst boarding expertise at any time. Gate 38 b. A greyhound bus terminal is healthier run. Fantastic luck on your new Professions
I really like AA but make sure you make certain they make sure such things as the leisure and other matters are totally checked…..especially for the extended haul.
She was good and I hope she is about the flight next spet Once i am likely back to St Thomas Many thanks Mike
To date you have manufactured us lose 24 hrs of our family vacation We work flat out for break day perform and of your times have resulted in us achieving our desired destination A single Whole Day Later. Not a happy client and will spread the phrase.